FAQ (Frequently Asked Questions) about the Cisco Marketplace
Q: How do I become a Diamond Member?
A: To become a Diamond member you're to have at least necessary amount on your account. There is a £10 monthly fee for the Diamond membership. If you have such amount of money you're to login and upgrade your account. Otherwise you need to deposit funds at first and then upgrade to Diamond membership.
Q: How do I cancel my account?
A: For security reasons you will need to send us a message through our online support form and we will help you with this. But remember you can not cancel an account if you have negative balance you're to make a deposit to cover it.
Q: How much will I have to pay internetworkplanet.com?
A: Nothing, except for advertising. You only pay for posting your projects / goods / services. We are not taking any commission from buyers or sellers.
Q: How to signup?
A: To sign up you need pass three following steps.
Step 1 fill in special boxes with your name, e-mail, country and city you're from. You also are to read carefully the Terms and Conditions of our service and mark that you agree with them. After that you pass to the Step 2. Here you're to confirm your e-mail address. You'll get a verification code on your e-mail and you should fill it in a special box. Next one is Step 3. Here you're to fill the boxes with some more information about yourself (like your name, your company name and your password). Then you may give some more information about your project but it's not necessary. That is your service provider profile (area of expertise, your skills as a provider and other things which you'll be asked). Remember not to give any contact information according to our Terms and Conditions. After all the data has been entered you are to click «Signup».
Q: Is there a time limit to leave feedback?
A: A review must be made within 90 days after the project has been finished and paid for. If one user submits a review the other user must submit his review within 14 days after the time the first review was submitted. Reviews are hidden until both buyer and provider submit their reviews or until 14 days passes after first review was made. As soon as both buyer and provider post their reviews they will both become visible on the site. If only one user post his review only one review will become visible.
Q: What is internetworkplanet.com?
A: It's a virtual market place between buyers and sellers of Cisco Services, Training and Hardware from all over the world. It helps buyers: companies, business owners and individual to get their projects done.
Q: What is Diamond membership?
A: To have Diamond membership means to become a diamond member. Diamond members are marked with special sign. Being a Diamond member gives you special privileges: you may pay a monthly fee (£10) and you can advertise far cheaper. That is advantageous both for service buyers and service providers.
Q: Why can't I find the option to rate an internetworkplanet.com member?
A: Feedback can be left only when project is completed and paid in full (according to the provider's bid) via internetworkplanet.com. If the provider has paid less than his bid via internetworkplanet.com payment system, the feedback option won't be activated. Therefore we recommend both bidder and buyer to reach mutual agreement on the final bid BEFORE choosing the winner (buyers) and BEFORE accepting the project (providers) to be able to leave feedbacks after.
BUYER / Client
Q: How do I pick a Seller / Service Provider for my project?
A: Login. Go to Buyer Activity. You will see your projects listed there. Click Pick Seller / Service Provider for the project you wish to start. All Sellers / Service Providers will be listed on next page. Read instructions and select one.
Q: How do I rate and write a review for a Seller / Service Provider?
A: After you have selected a Seller / Service Provider and project has been completed and paid in full through internetworkplanet.com, you will be able to do this by going to Buyer Activity. You will find available Sellers to rate from there. Feedback can be left only when project is completed and paid in full (according to the provider's bid) via internetworkplanet.com. If the Seller / Service Provider is paid less than his bid via internetworkplanet.com payment system, the feedback option won't be activated.
Q: How does this work for Buyers / Clients?
A: It's simple. You register for an account and add your project. Sellers / Service Providers will bid on your project. You pick the one you wish to use for the project. Please login to pick provider from the Buyer Activity area. You pay the Seller / Service Provider through internetworkplanet.com at a time you both agree on in advance.
Q: How much will you charge Buyers / Clients?
A: It's free to join internetworkplanet.com! We only charge for advertising only. No commissions are taken from buyers or sellers.
Q: How to choose a winner of your project?
A: To pick a winning bid, follow these steps:
Login - Open Buyer Activity in Manage Account menu - Click on Pick a Seller / Service Provider besides project title in the table of open projects - Mark a winner and push Select button - As soon as a chosen provider accepts your offer, you'll receive contact details of the provider and can start the project.
Q: Why is my account temporarily suspended?
A: There are several reasons.
1. You posted an invalid project or bid. Projects and bids must not contain advertisements, illegal information. We cancel such projects and DO NOT refund fees.
2. You posted a fake amount in bid. Bid amount must be equal to agreed payment on project.
3. You made transactions of this kind: deposit --> withdrawal (withdrawal request). We do not allow this. We are not an exchange/money transfer company. Evidently we'll have to reverse your deposit.
4. You created several accounts. We do not allow you to create multiple accounts. We'll have to close all but one.
5. (After 35 days of negative balance) an automatic suspension occurs. I can't remove it until you cover the negative balance. You are able to receive and deposit payments also after suspension without any problems. Account will be activated automatically when you have 0 or more balance.
6. Sometimes Paypal or other payment systems may suspend your account for verification purposes. Post us a ticket and we'll send you further instructions for activation. Please note that we'll need a scanned copy of your ID sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This is not a full list of reasons. We recommend you to follow our terms and to read our FAQ to avoid suspensions and misunderstandings.
Q: Can I make a payment in advance?
A: It's strongly recommended not to pay in advance. If you decide to make payment before job or part of job is completed, you will be responsible for any loss of funds.
There's a free escrow system on our site. You're encouraged to use the escrow system and release funds from the escrow when job is completed.
Q: How do I cancel an escrow payment?
A: As a Buyer you can't cancel an escrow payment. If project is not successful you should ask your provider to cancel your escrow payment. If the provider will not cancel, then you should contact us
Q: How do I deposit money to my account?
A: Login to your account. Click Payment Transactions. Click Deposit money. Follow instructions from there. We are currently accepting PayPal, Wired Transfer, Moneybookers, Check and E-Gold
Q: How do I escrow money to a provider?
A: Login to your account. Click Payment Transactions. Click New escrow payment. Follow instructions from there. Please note that you must have money in your account before you can make an escrow payment.
Q: How can I ask a question before selecting a provider?
A: Please login and go to the public project page. Beside each username you will find a PM button. Click on the button next to the user you wish to contact and post a message.
Q: How do I accept a bid from a service provider?
A: Login. Go to Buyer Activity. Pick service provider from there.
Q: How do I cancel a project?
A: Please login, go to Manage Account, go to Buyer Activity, request to cancel project from there. There is no refund granted.
Q: How do I edit a project I already started?
A: Since providers based their bids on the project description we don't allow changes on projects after bidding started. It's possible to add additional information. When you do this all providers who already made a bid will be notified.
SELLERS / SERVICE PROVIDERS
Q: How can I modify a bid which I've already submitted?
A: Login to internetworkplanet.com. Find the project (public project page) you wish to change your bid on, click Place Bid button again and make your changes.
Q: How do I deliver a project?
A: You may deliver a project anyway you like. This is something you and your buyer will have to decide. We suggest you make sure the money is in escrow at internetworkplanet.com before you deliver your project.
Q: How do I rate and write a review for a Service Buyer?
A: After you have accepted to work on a project and the project is completed and paid in full through internetworkplanet.com, you will be able to do this by going to Provider Activity. You will find available service buyers to rate from there.
Feedback can be left only when project is completed and paid in full (according to the provider's bid) via internetworkplanet.com. If the provider is paid less than his bid via internetworkplanet.com payment system, the feedback option won't be activated.
Q: How does this work for Service Providers?
A: It's easy. You register for an account. Read the projects and find one that fit your skills. You estimate and bid a fair amount to complete the project. If the Service Buyer picks you as the winner he will pay you that amount through internetworkplanet.com at a time you both agree on in advance.
Q: How much will you charge Service Providers?
A: It's free to join internetworkplanet.com. Nothing, except for advertising. You only pay for posting your projects / goods / services. We are not taking any commission from buyers or sellers.
Q: Why is my account temporarily suspended?
A: There are several reasons.
1. You posted an invalid project or bid. Projects and bids must not contain advertisements, illegal information. We cancel such projects and DO NOT refund fees.
2. You posted a fake amount in bid. Bid amount must be equal to agreed payment on project.
3. You made transactions of this kind: deposit --> withdrawal (withdrawal request). We do not allow this. We are not an exchange/money transfer company. Evidently we'll have to reverse your deposit.
4. You created several accounts. We do not allow you to create multiple accounts. We'll have to close all but one.
5. (After 35 days of negative balance) an automatic suspension occurs. I can't remove it until you cover the negative balance. You are able to receive and deposit payments also after suspension without any problems. Account will be activated automatically when you have 0 or more balance.
6. Sometimes Paypal or other payment systems may suspend your account for verification purposes. Post us a ticket and we'll send you further instructions for activation. Please note that we'll need a scanned copy of your ID sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This is not a full list of reasons. We recommend you to follow our terms and to read our FAQ to avoid suspensions and misunderstandings.
Q: Can a service provider bid for free?
A: Yes, it's free to make a bid.
Q: How do I make a bid?
A: Browse our projects. Select one that you wish to bid on. Click the Bid button above the bid listings. Enter your bid and comment. You might need to login if you're not logged in while doing this.
Q: What is bid limit and how is it calculated?
A: There is no bid limit
Q: How do I cancel an escrow payment?
A: To cancel an escrow payment as a provider you login to internetworkplanet.com, go to Manage Account, Click Payment Transactions and scroll down. You will find all escrow payments there. Choose correct one and cancel it. That's all!
Q: In what ways can you send me my money?
A: We currently send out payments via PayPal, E-Gold, Wired Transfer, Moneybookers. We plan to offer more options in the future.
FAQ about the Cisco Marketplace, Cisco Tenders, Cisco Jobs & Cisco Books
